Right of withdrawal

If you are a consumer (a natural person buying goods outside your business or profession), you have the right to withdraw from the distance contract within 14 days without giving any reason.

1. Withdrawal period

The withdrawal period is 14 calendar days from the day on which you, or a third party named by you (other than the carrier), receive the goods. If goods from one order are delivered separately, the period starts on the day the last item is received.

2. How to withdraw

To exercise your right of withdrawal, inform us within the withdrawal period by a clear statement (for example by e-mail to info@proda.lv or by letter) of your decision to withdraw from the contract. You may use the model withdrawal form below, but it is not obligatory. The deadline is met if you send your notice before the withdrawal period expires.

3. Returning the goods

You must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal. You can bring the goods to our shop (Mazā krasta iela 79, Riga, LV-1003, Mon–Fri 9:00–18:00) or send them to this address. The buyer bears the direct cost of returning the goods. If you want to return a bulky or heavy item, please contact us first so we can agree on how to return it.

4. Refunds

We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after receiving your withdrawal notice. We will use the same means of payment you used for the purchase, unless we agree otherwise. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. If you chose a delivery method more expensive than our cheapest standard delivery, the extra cost is not refunded.

5. Condition of the goods

You are liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Please return the goods complete, with all accessories and, where possible, in the original packaging.

6. Exceptions

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised, to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, or to goods that after delivery are, by their nature, inseparably mixed with other items.

The right of withdrawal does not apply to purchases made by legal entities or by natural persons acting within their business or profession.

7. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: SIA "PRODA Group", Ēvalda Valtera iela 46-63, Riga, Latvia, e-mail: info@proda.lv
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: ____________
Ordered on (*) / received on (*): ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Bank account for the refund: ____________
Signature of consumer(s) (only if this form is sent on paper): ____________
Date: ____________

(*) Delete as appropriate.

8. Warranty and disputes

Independently of the right of withdrawal, you have the statutory right to claim for goods not conforming to the contract within 2 years (see our Terms and conditions). If a dispute cannot be resolved by agreement, consumers may contact the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv).