TERMS AND CONDITIONS (T&C)
Effective Date: 2025.10.19
These Terms and Conditions govern your use of the website proda.lv and your purchase of products from SIA "PRODA Group". By placing an order, browsing the website, or otherwise using our services, you agree to be bound by these Terms.
1. GENERAL INFORMATION AND ACCEPTANCE
1.1 The Parties
The Seller and Data Controller is SIA "PRODA Group" (Reg. No.: 40103480135, Juridical Address: Ēvalda Valtera iela 46-63, Riga, Latvia). The Buyer is any natural or legal person placing an order or using the services of the e-shop.
1.2 Agreement
By accepting these T&C, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are ordering on behalf of a legal entity, you confirm you have the authority to bind that entity to these T&C.
1.3 Applicable Law
These Terms are governed by the laws of the Republic of Latvia and the regulations of the European Union, particularly concerning consumer protection and e-commerce.
2. PRODUCTS, PRICING, AND ORDERS
2.1 Product Information
We strive to ensure that all product descriptions, photographs, and prices on proda.lv are accurate. However, minor variations may occur. We reserve the right to change product prices, specifications, and availability at any time without prior notice.
2.2 Pricing and Availability Errors
In the event of a pricing error (including technical errors in the Shopware system), we reserve the right to cancel the order and refund the full amount paid, even after a confirmation email has been sent. Product availability is subject to change; we will inform you as soon as possible if ordered goods are out of stock.
2.3 Order Confirmation and Acceptance
When you submit an order, you receive an automated email confirming receipt of your order (Order Confirmation). This email is not acceptance of your order.
A legally binding sales contract is concluded only when we dispatch the goods and send you a separate shipping confirmation email.
3. PAYMENT AND BILLING
3.1 Payment Methods
We accept payments via:
Stripe: Processing for Visa/Mastercard credit/debit cards, Google Pay, and Apple Pay.
Bank Transfer to SIA "PRODA Group" account: LV70 UNLA 0050 0178 9192 0 (AS "SEB Banka").
3.2 Payment Processing
All credit card and digital wallet payments (Google/Apple Pay) are processed securely by Stripe. We do not store or have direct access to your sensitive payment card details.
3.3 Currency and Fees
All prices and transactions are in Euros (EUR). You are responsible for any fees charged by your bank or payment provider related to currency conversion or transaction fees.
4. DELIVERY, SHIPPING, AND RISK
4.1 Delivery Estimates
All delivery times provided are estimates only. While we aim to meet estimated delivery times, we are not liable for any delays caused by courier companies or circumstances beyond our control.
4.2 Transfer of Risk
The risk of loss or damage to the products passes to you upon the delivery of the products to the specified address.
4.3 Inspection
Upon receiving the goods, you must inspect the packaging for damage before signing for the delivery. If the packaging is damaged, note this on the courier's documentation. If the goods themselves are damaged, contact us immediately.
5. RETURNS, REFUNDS, AND WARRANTY
5.1 Right of Withdrawal (14-Day Right to Return)
As a consumer, you have the right to withdraw from this contract without giving any reason within 14 calendar days from the day you received the goods.
5.2 Exercising the Right of Withdrawal
To exercise your right, you must inform us of your decision by a clear statement (e.g., email to info@proda.lv). The goods must be returned promptly, but no later than 14 days after notifying us of your decision to withdraw.
5.3 Condition of Returned Goods
Returned goods must be unused, undamaged, in their original packaging, and suitable for resale. If the value of the goods has diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, you may be liable for the loss of value.
5.4 Statutory Warranty
You are entitled to the 2-year legal guarantee for the conformity of the goods with the contract, as stipulated by European Union and Latvian law. If the product is non-conforming, you have the right to request a repair, replacement, or a price reduction/refund.
6. INTELLECTUAL PROPERTY AND WEBSITE USE
6.1 Ownership
All content on proda.lv, including text, graphics, logos, images, product data, and the underlying code (including the Shopware 6 installation), is the property of SIA "PRODA Group" or its content suppliers and is protected by copyright laws.
6.2 User Obligations
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us. You agree not to use the website for any unlawful purpose.
6.3 Data Analytics
We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. This is used to understand how our site is being used and to improve the customer experience. This data is handled in accordance with our Privacy Policy.
7. LIMITATION OF LIABILITY
SIA "PRODA Group" shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the products or services offered. Our liability for any claim arising out of these T&C shall not exceed the total price of the products purchased. Nothing in these T&C excludes or limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under Latvian law.